I would like to ask your experience in regards to HEDIS Gap in care proactive outreach process. We have access to our patients who have gaps in care through our consortium’s Tableau system and we make sure that we assigned specific department that can do outreaching and remind patients about the need to do their health screenings.
In this note, we have a noted a dilemma for our childhood immunization. In order for us to meet the HPL we have to have 3 patients complete their immunizations. We generated the list and we only have a total of 6 qualified patients for this measure.
What we have done so far:
- Called the patient’s parents and remind them about their child’s immunization
- Only 1 patient has completed their immunization and the other 5 patients either they have moved to another county or have new PCP
- We have reached out to our consortium and provided our situation and requested to give us a new list however they stated that if there is an opportunity for this request they will let us know asap
I just want to know how did you manage to resolve this issue if you have experienced it in your health center.
Thank you and looking forward to your responses.