NEMS has started to implement CCM (Chronic Care Management) and we’re exploring additional case coordination services for our senior population that needs more hand-holding. Are there other clinics that have experience with using internal staff to provide complex case coordination and what are the staffing ratios (# of care coordinators to # patients) can they handle? Do you have resources or experience with adjusting these staffing ratios based on patient load and complexity? Thanks for your responses in advance!
Hi @nancy.yu! Here are some potential places to look:
- There is some information in the SNMHI on complex care here.
- This article has some caseload experience.
- Improving Primary Care is always a good general website to check out for resources.