About the "Proactive Outreach" category

Using data and the care team to outreach to patients with care gaps or assigned members that have yet to establish care; examples of outreach strategies including outreach reports.

Potential topics to discuss in the Proactive Outreach category:

  • Providing care to patients outside of the office appointment (ie; texting reminders about tobacco quit dates, ordering prevention tests which are due but don’t require a visit)

  • Delivering care to patients that don’t require a face-to-face encounter

  • Formatting data to know who needs to come into clinic for an appointment

  • Linking data to information at the time of the appointment to ensure the indicated care is given.